Funding for the Early Years and Childcare Entitlement

Complaints procedure

Bolton Council aims to provide the best possible service to the people and organisations that make up the community of Bolton. To help us deliver this aim we would like you to tell us what you think of our services.

If you have been in contact with the Council but you feel your particular query has not been given proper attention, or had been mishandled, then please let us know. We acknowledge that it will not be possible to satisfy everybody but your complaint will be dealt with properly and our response will be helpful, positive and efficient.

This procedure outlines the aims of the Council in dealing with complaints and sets out what you as the customer can expect when making a complaint to us

How can you complain?

  • By using our website, click on ‘Do it online’, complete the comments, compliments and complaints form and submit
  • By contacting the dedicated Customer Relations line on (01204) 338021
  • An Access Bolton Minicom service is also available. Call us on (01204) 331926
  • By completing the form on this leaflet, detaching it and returning it to the Freepost address as indicated
  • In person at a Council building or office
  • By emailing the Council at

All complaints are dealt with in the strictest of confidence and any information on our files fully complies with the Data Protection Act.